JADMA

Specified Commercial Transactions Law

(Renamed from Laws concerning Door-to-Door Sales, etc.)

Enacted on June 4, 1976
Revised in 1984,1988 and 2001

TABLE OF CONTENTS

CHAPTER I GENERAL PROVISIONS
กก Article 1. Purpose
CHAPTER II DOOR-TO-DOOR SALES, MAIL ORDER SALES AND TELEMARKETING SALES
SECTION 1
(Definitions)
Article 2. Definitions
SECTION 2.
(Door-to-Door Sales)

Article 3. Clear Statement of Identity, etc., in Door-to-Door sales

Article 4. Issuance of Documentation in Door-to-Door Sales

Article 5. [Furnishing Documents in Door-to-Door Sales]

Article 6. Prohibited Acts

Article 7. Governmental Order

Article 8. Suspension of Business, etc.

Article 9. Revocation of a Request for a Contract, etc. in Door-to-Door Sales

Article 10. Restrictions upon the Amount of Indemnity for Arrears Accompanying the Cancellation of a Contract, etc. in Door-to-Door Sales

SECTION 3.
(Mail Order Sales)

Article 11. Advertisements pertaining to Mail Order Sales

Article 12. Prohibition of Exaggerated Advertising, etc.

Article 13. Notice of Acceptance, Etc., in Mail Order Sales

Article 14. Governmental Order

Article 15. Suspension of Business, etc.

SECTION 4
(Telemarketing Sales)

Article 16. Clear Statement of Identity, etc. in Telemarketing Sales

Article 17. Prohibition of Solicitation Towards a Person Who Has Expressed Unwillingness to Conclude a Contract

Article 18. Issuance of Documentation in Telemarketing Sales

Article 19.

Article 20. Notice of Acceptance, etc. in Telemarketing Sales

Article 21. Prohibited Acts

Article 22. Governmental Order

Article 23. Suspension of Business, etc.

Article 24. Revocation of a Request for a Contract, etc. in Telemarketing Sales

Article 25. Restrictions upon the Amount of Indemnity for Arrears Accompanying the Cancellation of a Contract, etc. in Telemarketing Sales

SECTION 5
(Miscellaneous Provisions)
Article 26. Exceptions

Article 27. Door-to-Door Saels Association or Direct Selling Association

Article 28. Restrictions on Use of a Corporate Name

Article 29. Solving Grievances

Article 30. Mail Order Sales Association or Direct Marketing Association

Article 31. Restrictions on the Use of a Corporate Name

Article 32. Solving Grievances

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กก


SECTION 3. (Mail Order Sales)

Article 11. Advertisements pertaining to Mail Order Sales

In the case where a seller or service provider conducts an advertisement pertaining to the terms and conditions of a mail order sale of a designated product, a designated right or a designated service, he or she shall indicate the following matters in the said advertisement as prescribed by the relevant Ministry of Economy, Trade and Industry Ordinance; provide, however, that when the seller or service provider indicates in the advertisement that upon demand, documentation stating the following matters is issued without delay in writing or provided without delay in the form of an electronic record ( a record made through electronic or magnetic means which cannot be recognized by the human senses but can be decoded by computer data processing), he or she may omit a portion of the matters from the said advertisement as set forth by the relevantMinistry of Economy, Trade and Industry Ordinance:

  1. the sales price of the product or right sold or consideration for the service offered (or the sales price and delivery charge when the delivery charge is not included in the above sales price);
  2. the time and method of payment pertaining to the price of the product or right sold or the consideration for the service offered;
  3. the time of delivery of the product or completion of the transference or offer of the right or service;
  4. matters related to special arrangements pertaining to the recovery or return of the product or right after the delivery or completion of transference thereof (or when there are no such special arrangements, that fact);
  5. in addition to those listed in the previous items, special matters prescribed by the relevant Ministry of Economy, Trade and Industry Ordinance.

Article 12. Prohibition of Exaggerated Advertising, etc.

In the case where a seller or service provider conducts advertising pertaining to the terms and conditions for a mail order sale of a designated product, designated right or designated service, he or she shall not label the product, right or service with what is far from the truth, what appears far better than the actual product, right or service, or what may cause people to misunderstand that the product, right or service is more beneficial than it actually is, with regard to the performance of the relevant product or the contents of ther relevant right or service, and special arrangements pertaining to the recovery or return of the product or right after the product or right has been delivered or transferred, as well as other matters set forthe by the relevant Ministry of Economy, Trade and Industry Ordinance.


Article 13. Notice of Acceptance, Etc. in Mail Order Sales

Ina mail order sales scheme where a seller or a service provider is to receive from the person who has made a request for a sales contract or a service offer contract pertaining to a designated product, right or service all or a part of the price or consideration therefore, prior to the delivery of the relevant product, the transference of the relevant right or the offer of the relevant service, when the seller or service provider has received by mail a request for such sales contract or service offer contract as well as all or part of the price or consideration therefore, he or she shall notify that person in writing without delay, whther he or she accepts or does not accept such request (or when he or she had previously given notice to the requester prior to receipt of the price or consideration therefor, as to whether the request would be accepted or not, the content of that notice), as well as other matters set forth by the relevant Ministry of Economy, Trade and Industry Ordinance; provided, however, that this restriction shall not be applied to a case wherethe seller or service provider has already delivered the relevant product, or completed the transference or offer of the relevant right or service without delay after having received all or part of the price or consideration therefor.

Article 13.2

As an alternative to give notice in writing as set forth in the context of the preceding Paragraph, in accordance with the relevant Cabinet Order and with the consent of the person who made the relevant request, a seller or a service provider may give notification of the relevant matters through an electronic data processing organization or other media using information-communication technology as prescribed by the relevant Ministry of Economy, Trade and Industry Ordinance. In this case, the relevant seller or service provider shall be deemed to have given notice in the relevant document.

Article 14 Governmentao Order

In the case where a seller or a service provider violates the provisions set forthe in Article11. Article 12 or Paragraph 1 of the preceding Article or in the case where the seller or the service provider takes action to have his or her customer request a sales contract or service offer contract by being contrary to the customer's wishes as set forth by the relevant Ministry of Economy, Trade and Industry Ordinance, the relevant Minister may order that seller or provider to take necessary measures when the competentMinister deems that the fairness of transactions pertaining to mail order sales and the interests of the purchaser of goods or rights or the recipient of service may be harmed.

Article 15 Suspension of Business, etc.

In the case where a seller or a service provider violates the provisions set forthe in Article11. Article 12 or Paragraph 1 of Article13 of this Law and the competent Minister deems that the fairness of transactions pertaining to mail order sales and the interests of the purchaser or recipient thereof may be markedly threatened, or in the case where the seller or provider does not follow the relevant govenmental order under the provisions of the preceding Article, the competent Minister may order the seller or provider to suspend all or part of his or her mail order sales business for a maximum of one year.

Article 15.2

When the competent Minister gives an order under the provisions of the preceding Paragraph, he or she shall publicly announce the effect.

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